Our happiness team is always here to assist.
At Sweetlord, we take great care to ensure that your candy arrives in perfect condition. However, due to the nature of our products, we are unable to offer refunds for melted candy. We do recommend adding ice packs to your order to help protect your candy during shipping, but please note that even with ice packs, we cannot guarantee that your candy will not melt. Typically, ice packs will last for up to 24 hours.
To further protect your candy, we recommend having someone available at your delivery location to receive your package, or having it delivered to an office where it will not be left outside. During the summer months, we do not ship meltable products on Thursdays or Fridays to minimize the risk of melting during transit.
In the unlikely event that we need to make changes to your order, we will contact you to discuss your options and offer any assistance that we can. Thank you for choosing Sweetlord for your candy needs!
At this time, we only ship to addresses within the United States, excluding Hawaii and Alaska. However, if your order is over $100, we may be able to make an exception for shipping to Hawaii and Alaska. Please contact us to discuss your specific situation and we will do our best to accommodate your needs. Thank you for choosing us for your shopping needs!
Your order will be shipped within one business day, ensuring that you receive it as quickly as possible.
You can expect to receive your order within 1-5 business days after it has been shipped. Our efficient shipping process ensures that your order will be delivered to you promptly and in excellent condition.
Please note: During the warm summer months, if your order includes meltable items and is scheduled to ship on a Friday, we may hold your order until the following Monday in order to reduce the likelihood of your candy melting during transit. This is to ensure that your candy does not spend an extended period of time in a non-temperature controlled environment, such as a mail carrier’s truck. We apologize for any inconvenience this may cause, but we want to ensure that your candy arrives in perfect condition.
At Sweetlord, we take great care to package and ship your candy in a way that minimizes the risk of damage or loss during transit. However, once your order leaves our warehouse, it is under the control of the mail carrier and we cannot be held responsible for any issues that may arise. If your candy is stolen, damaged, or lost, you must file a claim with the delivery service. We will assist you with any claims for packages that are lost by the delivery company, but we cannot be held responsible for issues that are beyond our control.
Please note that during transit, some of your candy may break. This is simply the nature of shipping and cannot be avoided. We are not responsible for broken candy and cannot offer refunds for this reason. Additionally, we are unable to offer refunds for candy that has been exposed to the elements or is otherwise no longer in its original condition.
It is important to provide us with a correct and complete shipping address to ensure that your candy is delivered to the right location. If you provide us with an incorrect address or if the package is returned to us marked “address unknown” or “package unclaimed,” we will not be able to refund you for your order. Please be sure to provide us with a delivery address where you know you will be able to accept your package, such as your office or home where a household member will be present to receive it. Leaving your candy on your doorstep without someone there to accept it is not a good idea.
Thank you for choosing Sweetlord for your candy needs. We appreciate your business and will do our best to ensure that your order is delivered to you in perfect condition. If you have any questions or concerns, please don’t hesitate to contact us for assistance.
To change your shipping address, you will need to log into your account on our website. Once you are logged in, you should be able to access your account settings and update your shipping address information. If you are unable to update your shipping address on your own, or if you need assistance with changing your address, please don’t hesitate to contact us for help. We will be happy to assist you with updating your shipping address and making sure that your order is delivered to the correct location.
We do not store credit card information on our systems. For your security, you will need to enter your credit card information each time you make a purchase on our website. This may be slightly more inconvenient, but it helps to protect your personal and financial information. If you have any other questions or concerns, please don’t hesitate to contact us for assistance. We will be happy to help you in any way we can.
At Sweetlord, we do our best to maintain accurate and up-to-date information, images, product pricing, shipping costs, and descriptions on our website. However, please note that the color and appearance of our products may vary depending on your computer monitor or mobile device, and that product pricing and availability are subject to change. We cannot guarantee the accuracy or correctness of all of the information on our website, but we will do our best to ensure that it is accurate and up-to-date. In the unlikely event that an error occurs, we reserve the right to cancel your order and will notify you via email or phone.
Please also be aware that the amount of each color, flavor, or shape in our “assorted” candy products is determined at random and may not be exactly as shown in product images. We do our best to ensure that our assortments are balanced and diverse, but the exact contents may vary.
By visiting our website, you assume all risk and responsibility for using this site. Sweetlord disclaims all express and implied warranties and is not responsible for any omissions or errors on our website. Thank you for choosing Sweetlord for your candy needs!